Frequently Asked Questions
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What should I do if my drain is blocked?
Stop using water fixtures, avoid chemicals, and call Flow Sure Drains. We’ll attend fast and sort it properly.
Who is responsible for a blocked drain — me or the council?
If the blockage is on your property, you are. If it’s shared or on the public side, the water authority may be responsible.
How much does it cost to unblock a drain?
Our prices are fixed rates . No hidden charges. Call for an exact quote.
Do you charge a call-out fee?
No. We never charge call-out fees — day or night.
How quickly can you attend?
We usually reach you within 60–90 minutes across Bristol and surrounding towns
What areas do you cover?
We serve Bristol, Nailsea, Clevedon, Portishead, Bradley Stoke, Yate, Bedminster, Redland, Filton , Thornbury and surrounding areas
Are your services available 24/7?
Yes. Drainage emergencies don’t clock off — neither do we.
Do you offer emergency drain clearance?
Yes, we specialise in emergency unblocking with rapid response
Can I unblock a drain myself?
Sometimes. But most DIY solutions make it worse. High-pressure jetting is often needed.
What causes drains to block?
Common causes include fat, wipes, hair, tree roots, and collapsed pipework.
Do you provide CCTV drain surveys?
Yes. We offer HD inspections with full video and report included.
Can you fix cracked or collapsed drains?
Yes. We use patch repair and full pipe relining with no digging required.
Is drain relining better than replacement?
Often, yes. It’s quicker, cheaper, and avoids excavation.
How do you detect a hidden blockage?
Through CCTV inspection and diagnostic pressure testing.
What are signs of a collapsed drain?
Recurring blockages, foul smells, water backing up, or sinkholes.
How long does a drain repair take?
Most repairs are completed the same day.
What’s the difference between drain jetting and rodding?
Jetting uses high-pressure water; rodding is manual. Jetting is faster and more effective.
Can you clean gullies and soakaways?
Yes. We maintain storm drains, soakaways, and garden drainage systems.
Do you deal with blocked toilets and sinks?
Absolutely. Kitchen, bathroom, manhole — we clear them all.
When should I get a CCTV drain survey?
When buying a home, experiencing recurring issues, or to check for damage.
What equipment do you use?
We carry high-pressure jetters, rotary cutting heads, HD cameras, and tracing kits.
Do you offer maintenance plans?
Stop using water fixtures, avoid chemicals, and call Flow Sure Drains. We’ll attend fast and sort it properly.
Are your engineers qualified?
Yes. Fully trained, insured, and experienced drainage specialists
Will you dig up my garden?
Only if absolutely necessary. We specialise in no-dig technology
Can you find the exact cause of recurring smells?
Yes. Our CCTV and smoke testing kits identify root issues quickly.
Do you unblock commercial drains?
Yes. Pubs, restaurants, offices, warehouses — we’ve done them all.
What if I’m not sure where the blockage is?
We can trace pipe routes and use cameras to locate it precisely.
Can I get a quote before you attend?
Yes. We provide clear upfront pricing by phone or email.
Do you offer free advice?
Always. Call us for a no-pressure chat
Is your work guaranteed?
Yes. All work comes with a clear written guarantee
What payment methods do you accept?
Card, cash, bank transfer — whatever suits you.
Can you help with surface water issues?
Yes. We install and maintain drainage for rainwater and driveways
How do I know if my drain is shared?
We can check with water maps and onsite diagnostics.
Can I see inside my drains?
Yes. We show you live video from our inspection kit.
Are wipes flushable?
No. They’re the top cause of domestic blockages.
Do you remove tree roots from drains?
Yes. We use specialist cutting heads and reseal the pipe.
Will my insurance cover drain repairs?
Sometimes. We can assist with reports and documentation.
Can you inspect before I buy a property?
Yes. Pre-purchase CCTV surveys are highly recommended.
Do you offer weekend appointments?
Yes. We work weekends and bank holidays
Why choose Flow Sure Drains?
We’re local, trusted, fixed-price, and don’t leave until the job’s done right.
What Our Clients Say About Our Service
